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Parts Catalogs

Return and Refund Policy

Service Information

At PartsNext, we are dedicated to ensuring your satisfaction by delivering OEM Genuine auto parts in perfect condition. We use advanced software and tools to carefully process and inspect each order before shipment. However, if you encounter any issues with your order, please review our policy below:

1. Inspection and Reporting Issues

Upon receiving your order, inspect the items promptly. If you find that a part is incorrect, missing, or damaged, please take the following steps:

  • Report the Issue: Contact us immediately at info@partsnext.com. Include your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged items).
  • File a Damage Report: If applicable, file a damage report with the shipping carrier to document the issue.
  • Timeframe: Notify us within 7 days of receiving your order to ensure a prompt resolution.

2. Return Policy

We do not accept returns except in cases where the issue is due to our error. Specifically, returns will be considered if:

  • The item received was not the one ordered.
  • The item arrived damaged, and a damage report has been filed with the shipping carrier.

We do not accept returns for the following reasons:

  • Incorrect purchases where the customer ordered the wrong part.
  • Change of mind or preference after purchase.

Please verify the part compatibility with your vehicle before placing an order to avoid issues.

3. Refunds

If the issue with your order is due to our error, we will process a refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds may take up to 7 business days to be processed and appear on your statement.

We will notify you via email regarding the status of your refund request.

4. Exchanges

We do not offer exchanges. If you need a different part, please place a new order. If the original order issue was due to our error, we will assist you in resolving it promptly.

5. Contact Us

If you have any questions or need further assistance, please contact us at:

Email: info@partsnext.com